Privacy Policy

Kreativly AI ("Kreativly," "we," "us," or "our") operates the Kreativly.ai platform, an ad creative intelligence tool for direct-to-consumer (D2C) brands. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform and services.

By using Kreativly, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Account Information: When you create an account, we collect your name, email address, and authentication credentials through our identity provider (Clerk). We do not store passwords directly.

Meta Platform Data: When you connect your Meta (Facebook/Instagram) advertising account, we access your ad account data through the Meta Marketing API, including: campaign structures, ad creative assets (images, videos, text), performance metrics (spend, impressions, clicks, conversions, revenue, ROAS, CPA, CTR), placement breakdowns, audience demographics, and historical performance data up to 180 days.

Usage Data: We collect information about how you interact with our platform, including pages visited, features used, and actions taken.

Device and Technical Data: Browser type, operating system, IP address, and similar technical information collected automatically.

We use your information to: provide and operate the Kreativly platform, analyze your ad creative performance and generate insights, calculate health scores, diagnose performance issues, generate AI-powered recommendations and predictions, improve our algorithms and services, communicate with you about your account and our services, and comply with legal obligations.

We access your Meta advertising data solely to provide our ad intelligence services. Specifically, we: sync your campaign, ad set, and ad creative data, calculate performance metrics including ROAS, CPA, CTR, and fatigue scores, generate creative-level diagnoses and recommendations, provide trend analysis and performance comparisons, and score new creatives using AI models.

We do not: sell your Meta advertising data to third parties, use your data for advertising or retargeting purposes, share your performance data with competitors, or access data beyond what is needed for our services.

Your data is stored in secured PostgreSQL databases hosted on Railway (cloud infrastructure). We implement: encryption of OAuth tokens at rest, HTTPS encryption for all data in transit, role-based access controls, regular security reviews, and automated data backup procedures.

We retain your advertising data for as long as your account is active. Historical metrics are aggregated and used to provide trend analysis. You can request deletion of your data at any time.

We use the following third-party services: Clerk for authentication and user management, Meta Marketing API for accessing your advertising data, Google Gemini AI for creative analysis, tagging and scoring, Railway for infrastructure hosting, and Vercel for frontend hosting.

Each third-party service has its own privacy policy governing how they handle data.

Kreativly uses AI models (including Google Gemini) to: analyze and tag creative assets, score creative quality, generate performance predictions, and provide optimization recommendations.

When using AI services, we send creative metadata (not raw images/videos) for analysis. AI-generated insights are provided as recommendations, not guarantees of performance.

We do not sell your personal information or advertising data. We may share data with: service providers who assist in operating our platform (under data processing agreements), law enforcement or regulatory authorities when required by law, and in connection with a merger, acquisition, or sale of assets (with prior notice).

You have the right to: access your personal data, correct inaccurate data, delete your account and associated data, disconnect your Meta account at any time, export your data, and opt out of non-essential communications.

To exercise these rights, contact us at privacy@kreativly.ai.

Our use of Meta Platform Data complies with: Meta Platform Terms of Service, Meta Marketing API Terms of Service, Meta Developer Policies, and applicable data protection regulations.

When you disconnect your Meta account, we revoke our access token and stop accessing your advertising data. You can also remove our app access directly through your Meta account settings.

You can request deletion of all your data by: disconnecting your Meta account through our Settings page, contacting us at privacy@kreativly.ai, or using Meta's app removal process (which triggers our automated data deletion callback).

Upon deletion request, we will remove: all stored advertising performance data, creative assets and metadata, account preferences and settings, and any AI-generated analyses tied to your account.

Data deletion is completed within 30 days of the request.

We use essential cookies for: authentication session management, theme preferences (dark/light mode), and account selection persistence.

We do not use advertising cookies or third-party tracking pixels on our platform.

Kreativly is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.

For questions about this Privacy Policy or our data practices:

Kreativly AI
Email: privacy@kreativly.ai
Website: www.kreativly.ai